We are proud to share our latest achievement: a Net Promoter Score (NPS) of 70. This exceptional score validates what we already knew: clients who switch to self-funding with EVHC are extremely satisfied and often wish they had made the switch sooner. But what does this score really mean, and why is it so important?
Understanding Net Promoter Score (NPS)
NPS, or Net Promoter Score, is a crucial metric for assessing customer loyalty and satisfaction. It is calculated by asking our customers how likely they are to recommend us on a scale of 1 to 10. Scores of 9 or 10 are considered Promoters, 7 or 8 are Passives, and 0 to 6 are Detractors. An NPS of 70 is significantly higher than the industry average for health insurance providers, which typically falls between 30 and 40. This score demonstrates that we are outperforming the industry average, ensuring our clients receive the best possible care and support.
Common Factors Reducing Satisfaction in Health Insurance Providers
Many factors can lead to dissatisfaction with health insurance providers, including:
How EVHC Goes Above and Beyond
At EVHC, we understand these common pain points and have designed our services to address and overcome them, ensuring exceptional client satisfaction. Here’s how we do it:
Experience the EVHC Difference
EVHC's proven approach to self-funding delivers outstanding customer satisfaction and exceptional outcomes. Our exceptional NPS score is a testament to the entire EVHC team, from our underwriters to our customer service representatives and claims specialists, showcasing our unwavering dedication to high-quality service and customer satisfaction.
Does the idea of self-funding feel risky? Imagine having a trusted partner to provide the satisfaction and support you and your clients need for a successful transition. At EVHC, our commitment to excellence and client success is unwavering. Read more about our commitment to excellence and client success and learn how we can help you achieve your healthcare goals.
Ready to learn more about how EVHC can support your organization?